Terms and Conditions :: Sentosa Ticketing

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Terms and Conditions

Promotional / General Terms & Conditions

The following terms and conditions apply to your purchase of Sentosa tickets. By confirming your purchase, you agree to be bound by these terms and conditions.

Letter of Authorisation

  1. For ticket collection as a third-party person, the authorised person has to fill in the following form: https://store.sentosa.com.sg/etc/letter-of-auth.pdf
  2. The authorised person is to bring down the e-mail confirmation receipt, authorised person's proof of identity, and letter of authorisation

1. General Terms & Conditions

1.1 Ticket price is in Singapore Dollars (SGD) and consist of 7% Goods and Services Tax (GST).

1.2 Purchases containing Universal Studios Singapore®Adventure Cove Waterpark and S.E.A. Aquarium tickets must be redeem at Resorts World Station, please note that redemption for these tickets is not available at the Automated Ticket Redemption Kiosk.

1.3 Online confirmation receipt must be redeemed from Sentosa Ticketing Counters* within 90 days from date of purchase, unless otherwise stated on the respective product notes or promotional items. Partial redemption is strictly not allowed. Upon expiry of online confirmation receipt, ticket purchased is no longer valid for redemption.

Sentosa Ticketing Counters*:

• Beach Station

• Imbiah Forecourt 

• Imbiah Lookout

• Sentosa Boardwalk

• VivoCity Station, VivoCity, Lobby L, Level 3 

• Resorts World Station

Please refer to the following link for the Sentosa ticketing counters counter operation hours: https://www.sentosa.com.sg/en/contact-us 


1.4 Child price, unless otherwise stated, is applicable to children aged 3-12 years inclusive.

1.5 For Universal Studios Singapore®, Adventure Cove Waterpark, S.E.A. Aquarium, Trick Eye Museum, Wings of Time and Singapore Cable Car, child price is applicable to children aged 4-12 years inclusive.

1.6 Island admission and transportation charges apply separately, unless otherwise stated. 

1.7 All tickets are strictly non-exchangeable and non-refundable. This includes wet weather conditions.

1.8 Lost or damaged ticket(s) will not be replaced or refunded.

1.9 Credit Card used for purchase will be required upon redemption for verification purposes. 

1.10 Sentosa reserves the right to make changes without further notice to information herein. 

1.11 Sentosa Express Monorail tickets are sold separately.

1.12 Issuance of ticket is only available at Sentosa Ticketing Counters. 

 

2. For Attractions

2.1 Upon exchange of confirmation receipt for attraction tickets, all attraction tickets are only valid on the day of exchange.

2.2 For purchases containing Universal Studios Singapore®, Adventure Cove Waterpark and S.E.A. Aquarium tickets, please redeem your tickets at Resorts World Ticketing Counter and note that redemption for these tickets are not available at the Automated Ticket Redemption Kiosk.

2.3 2.3 For restrictions on the respective attractions, please refer to: https://www.sentosa.com.sg/en/things-to-do/attractions.

 

3. Sentosa Fun Pass

Click here for the full list of attractions and products available for redemption, full terms and conditions and FAQs.

3.1 Respective attractions' prevailing operating hours, ticketing, admission, payment and programme policies apply. Guests may be required to provide proof of identity for age verification purposes at the respective attractions, where applicable. 

3.2 Upon exchange of confirmation receipt for Sentosa Fun Passes, all Sentosa Fun Passes have a 2 days validity period. The pass is valid for 2 consecutive days and time stipulated, or until closure of attractions, whichever is earlier. 

3.3 A Fun Pass ticket allows multiple visits per attraction.

FUN PASSTM tickets purchased are strictly non-refundable, including in the event of bad weather conditions.

Price of FUN PASSTM tickets exclude island admission fee and transport fares.

Usual prices indicated are based on approximate rates.

FUN PASSTM tickets are valid during the indicated times or until the attractions close, whichever is earlier. Kindly refer to https://www.sentosa.com.sg for the latest information on the operating hours of the attractions.

Respective attractions’ prevailing operating hours, ticketing, admission, payment and programme policies apply.

Only the stated number of tokens can be utilised.

3.4 Unused tokens will not be refunded or exchanged of any kind. 

3.5 Passes are non-transferable and cannot be combined with another pass. 

This promotion is not valid in conjunction with any other promotions, discounts and/ or vouchers.

Sentosa Development Corporation reserves the right to change or end this promotion at any time.

Sentosa Development Corporation will not accept responsibility for any claims, demand, losses, costs or expenses or liability of any kind whatsoever for the use of FUN PASSTM.

3.6 Wings of Time tickets must be redeemed from the Wings of Time Counter prior to selected show time.

3.7 Guests are to exchange for S.E.A Aquarium™ admission tickets at S.E.A. Aquarium™ or Adventure Cove Waterpark™ Ticketing Counters. 

3.8 Visit AJ Hackett’s website http://www.ajhackett.com/sentosa/ and/ or call them at +65 6911 3070 for height and weight requirements. 

3.9 Products containing alcohol are only for 18-year-olds and above, in accordance with the Singapore legal drinking regulation. 

3.10 Height and weight requirements apply: https://sg.megaadventure.com/height-weight-requirements. All guests must be able to fit in the harnesses to participate. All activities in the same transaction/package must be redeemed on the same visit. 

3.11 iFly Off Peak Timings: Mondays, Tuesdays, Thursdays & Fridays (10:00 - 21:30), Wednesdays (12:00 - 21:30), Saturdays and Sundays (10:00 - 11:30, 18:00 - 21:30), not valid on Public Holidays. Sentosa reserves the right to make changes to the information without prior notice. iFly skydives last flight at 8pm and check-in time is at 7pm. 

3.12 Height and weight requirements apply: https://sg.megaadventure.com/height-weight-requirements. All guests must be able to fit in the harnesses to participate. All activities in the same transaction/package must be redeemed on the same visit. Last entry: 6.45pm (MegaZip, MegaBounce), 5.30pm (Zip Climb Jump package, Zip & Bounce package, MegaJump, MegaClimb). Socks are required for MegaBounce and covered shoes are required for MegaClimb. Socks are available for purchaseand free shoe rental is available at Mega Adventure.     

Tour schedules and itinerary of Sentosa Island Bus Tour are subjected to changes. Tour capacity is a on a first-come, first-serve basis.

4. For Sentosa Fun Pass + USS

Click here for the full list of attractions and products available for redemption, full terms and conditions and FAQs.

4.1 Resorts World Sentosa's Universal Studios Singapore (USS) opens daily at 10am.

  • Operation hours are subject to change without prior notice.

4.2 Universal Studios Singapore ticket must be utilised within the day it is first
redeemed and cannot be carried over to the next day.

4.3 Sentosa Fun Pass + USS package tickets are issued with a total of 3 consecutive days validity which includes a 1 day usage for USS and Sentosa Fun Passes is valid for 2 consecutive days and time stipulated, or until closure of attractions, whichever is earlier

5. Usage of Personal Data

5.1 In order to process, administer and/or manage your booking with Sentosa Development Corporation (“SDC”) and/or to achieve one or more of the Purposes (as defined below), SDC will necessarily need to collect, use, disclose and/or process your personal data or personal information about you. Such personal data includes information set out in this form and any other personal information relating to you that is provided by you or possessed by SDC, from time to time.

5.2 SDC will/may collect, use, disclose and/or process your personal data for one or more of the following purposes:

5.3 evaluating and/or processing your booking;

5.4 administering, dealing with, managing and/or maintaining your booking with SDC including but not limited to administering and dealing with your booking, sharing your personal data with SDC Partners to administer and deal with your booking, contacting you through various modes of communication such as via phone/voice call, text message and/or fax message, email and/or postal mail for such purposes, dealing in any matters relating to your booking (including the mailing of correspondence, statements, information, invoices, or notices to you, which could involve disclosure of certain personal data about you to bring about delivery of the same), performing internal administrative, operational and technology tasks for the said purposes;

5.5 providing and sending you marketing, advertising and/or promotional information and materials relating to your booking as well as products, attractions, events and/or services that SDC or SDC Partners may be selling, marketing, offering and/or promoting, on Sentosa island, via various modes of communication such as (a) postal mail to your postal address(es) and/or electronic transmission to your email address(es) (based on our records that we have of your postal address(es) and email address(es) or any new or amended postal or email address(es) that you may provide us with from time to time) and (b) via telephone/voice calls, SMS/MMS and/or facsimile to your telephone number(s) (based on our records that we have of your telephone number(s) or any new telephone number(s) that you may provide us with from time to time) with such telephone/voice calls, SMS/MMS and/or facsimile being sent in accordance with Singapore’s Personal Data Protection Act;

5.6 dealing with or facilitating customer service, carrying out your instructions, or dealing with or responding to any enquiries given by you or on your behalf;

5.7 complying with or as required by any applicable law, governmental or regulatory requirements of any relevant jurisdiction, including meeting the requirements to make disclosure under the requirements of any law binding on SDC or on SDC’s related corporations or associated companies (such as the Sentosa Development Corporation) and for the purposes of any guidelines issued by regulatory or other authorities, whether in Singapore or elsewhere, with which SDC or SDC’s related corporations or associated companies is/are expected to comply;

5.8 producing statistics and research for internal and statutory reporting and/or record-keeping requirements; and

5.9 conducting research, analysis and development activities (including but not limited to data analytics, surveys, product and service development and/or profiling) to improve SDC’s services or products and/or to enhance your membership experience via various modes of communication such as (a) postal mail to your postal address(es) and/or electronic transmission to your email address(es) (based on our records that we have of your postal address(es) and email address(es) or any new or amended postal or email address(es) that you may provide us with from time to time) and (b) via telephone/voice calls, SMS/MMS and/or facsimile to your telephone number(s) (based on our records that we have of your telephone number(s) or any new telephone number(s) that you may provide us with from time to time) with such telephone/voice calls, SMS/MMS and/or facsimile being sent in accordance with Singapore’s Personal Data Protection Act. (collectively the “Purposes”).

5.10 Your personal data may/will be disclosed by SDC to any of its third party service providers or agents or SDC’s related corporations’ or associated companies’ third party service providers or agents, which may be sited within or outside of Singapore, for one or more of the above Purposes, as such third party service providers or agents if engaged by SDC or by SDC’s related corporations or associated companies, as the case may be, would be processing your personal data for one or more of the Purposes.

5.11 Where you have provided personal data of individuals other than yourself (such as personal data of your spouse or your family members), whether in the membership application form(s) or otherwise, you warrant and represent that the personal data of these individuals are legitimate and accurate, that you are valid acting on behalf of and have the authority from each of these individuals, and that you have obtained each of these individuals’ consent, to disclose their personal data to SDC and for SDC to collect, use, disclose and process their personal data for the Purposes and in accordance to the terms herein.

6. Usage of Tickets

6.1 Only tickets purchased through Sentosa Online Store, Sentosa Ticketing Counters and authorized Sentosa resellers will be permitted for the obtainment of products or admission into attractions or events. If in doubt, please contact us or approach the Sentosa Ticketing Counters for assistance.

6.2 Without prior permission from SDC, tickets purchased online shall not be reproduced, duplicated, copied, sold, traded, resold, transferred and exchanged for any purposes.

6.3 Sentosa shall retain the sole discretion to refuse entry to any person(s) or to remove any person(s) from the premises (as the case may be), without refund or compensation if it is reasonably believed that the ticket used for admission is in breach of Clauses 6.1 and 6.2.

7. Intellectual Property

7.1 All information (such as documents, data, information, written words, images, software, music, audio files or other sounds, photographs, videos or other images) (hereinafter referred to as “Information”) on the Sentosa Online Store are owned by SDC and shall not be disclosed without SDC’s prior written consent.

7.2 Information may not be reproduced, distributed, adapted, modified, republished, displayed, broadcasted, hyperlinked, framed or transmitted in any manner or by any means or store in an information retrieval system, any part or parts of the Information without the prior written permission of SDC.

7.3 Without prior written permission of SDC, Information may not be hyperlinked to any of the content on Sentosa Online Store or any other website or “mirror” any Information contained on SDC’s website on any other server.

7.4 Nothing herein shall be construed as SDC granting, by implication, estoppel, or otherwise, any license or right to you to use any of the Information displayed on Sentosa Online Store, without the written permission of SDC.